Delivery Policy
Our delivery service is only within LONGFORD COUNTY area.
It is our policy to phone the recipient prior to delivery to ensure they are at the address to receive the item.
Before placing your order, please ensure that you have included
- the full address details including accurate postcode of the intended recipient
- their contact phone number
- your daytime contact telephone number & e-mail address so that we can notify you in the event that any delivery problems are encountered.
Failure to provide enough information for the recipient may result in delays with deliveries. Please review the details before you send.
Delivery charges are based on the town or village chosen, if the address is beyond these towns or villages, the customer may be contacted for additional delivery fee based on distance beyond that town or village.
On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date.
Order Forms received on Sundays or Public Holidays will be delivered the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.
Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
In case of delivery to certain locations where a third party is involved, such as offices, hospitals, nursing homes, hotels, and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
At peak delivery times, where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact. At peak delivery times i.e. Valentine’s Day and Mothers Day weekend, delivery times cannot be guaranteed due to the high volume of deliveries we experience.
We deliver on Mothering Sunday. Please be aware that deliveries to anywhere outside Longford town and the town outskirts on Mothering Sunday, can only be guaranteed by telephone only please call 043 33 45074 and we will check availability for you.
During normal weeks, if you require a preferred delivery time, please ensure your order is placed at least two working days prior to the preferred delivery time to assist us in meeting your preference.
In the instance of there being difficulties in delivering your order to the intended recipient we will contact you to confirm the contact details you provide on the Order Form or provide an alternative number.
When placing your order you are able to specify further delivery information using the 'Delivery Notes' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information, for example house description, electric gates, hearing impairment of recipient etc. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfill your order.